Frequently Asked Questions
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We provide rapid prototyping and small-batch manufacturing using SLA, SLS, metal 3D printing, and CNC machining.
We can support both visual prototypes and functional parts for engineering and hardware teams.
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We accept STEP / STP, STL, IGS / IGES, and 3D files packed in ZIP or RAR.
Drawings in PDF or DXF are helpful if you have specific tolerances or threads.
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Send us your CAD files, quantity, material, and basic requirements through our “Get a Quote” form or by email.
We usually reply with pricing and lead time within 1–3 business hours.
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For most processes, we can start from 1 piece.
Larger quantities may qualify for better unit pricing.
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Quotes are typically valid for 7–14 days unless material prices change significantly.
If your project is delayed, we can re-confirm pricing before you place the order.
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SLA is best for high-detail visual parts and smooth surfaces.
SLS is better for durable functional parts and mechanical components.
Metal 3D printing is used for high-value metal parts and complex geometries.
CNC is ideal for tight tolerances, production-grade surfaces, and engineering plastics or metals.
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For SLA, we offer standard resin, ABS-like, tough resin, and clear resin.
For SLS, we mainly use PA12 and PA12 with glass fiber.
For metal printing, we support 316L, 17-4PH, AlSi10Mg, and Ti6Al4V.
For CNC, we can machine aluminum alloys and common engineering plastics such as POM, ABS, PC, and PMMA.
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Typical tolerances are ±0.1–0.2 mm for SLA, ±0.2–0.3 mm for SLS, and tighter tolerances for CNC depending on geometry.
If you have critical dimensions, please mark them clearly in your drawings.
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Every order goes through visual inspection and basic dimensional checks.
We can provide high-resolution photos and short QC videos so you can see your parts before they ship.
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If your parts arrive damaged, please record a short unboxing video and take clear photos of the damage within 48 hours of delivery.
Send them to us at support@protoaxislab.com with your order number.We will remake and ship replacement parts at no additional cost (excluding import duties and taxes).
This policy does not cover design-related issues or changes requested after production. -
For simple prototypes, production can be as fast as 24–72 hours after payment and confirmation.
Complex geometries, metal parts, or large quantities may require additional time.
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We ship under standard commercial invoices and HS codes to support customs clearance.
Import duties and taxes are usually paid by the receiver according to local regulations.

